Experience working in a Telephone Sales Environment
PC literate and extensive knowledge of MS Excel, Word and Power Point.
Supporting Account Managers with the development of customer relationships through a mixture of inbound and outbound calls to existing and new customers, and the efficient completion of administrative tasks.
Process customer orders (received by telephone, fax and email) directly onto CRM system after each call and complete administrative processes of order transaction.
Query resolution for customer issues, resolving where possible by liaising with logistics and credit control to maintain effective customer relationships or escalating to Sales Advisor Team Manager where required.
Respond to customer enquiries by providing prices, product information, quotes and samples.
Use CRM to plan follow up customer contact in order to progress enquiry into sale.
Undertake the gathering of information on customers business and enter into the CRM system to provide accurate information across all sales channels.
Maximise customer sales by offering added value options in pricing, services, mix of customer products. Identify business opportunities and understand customer needs to generate further sales.
Work with internal functions as required, specifically Logistics and Credit Control.
***Please supply CV in word rather than PDF***
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-
Head of Packaging recruitment – Greg Nelson – firstname.lastname@example.org
Head of Print recruitment–Neil Pearson – email@example.com
Head Paper recruitment – Gary Young – firstname.lastname@example.org
Board level, account management and all levels of sales vacancies –
George Thompson – email@example.com
Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.