We have a great career opportunity for a Senior Account Manager to join a leading brand management seeing continuous expansion. You will be responsible for the overseeing of customer service activities relating to the supply of our client’s goods and services to a key blue chip client; upholding and developing the client relationship and ensuring consistent quality of work produced.
The ideal candidate will have 4 years’ proven client services experience in the packaging graphics industry, along with broad technical knowledge of various printing processes, including flexographic Gravure, Litho. We are looking for someone with good general managerial skills, including interpersonal and client service skills, administrative and financial efficiency, effective prioritisation of projects and ability to cope under pressure.
You will have one main goal to focus on, the delivery of customer service based on measurable key performance indicators and quality control. You should have a good understanding of reprographics, print and knowledge of the FMCG customer service industry.
Key responsibilities will include:
• Liaising with the client on existing, and forthcoming projects, including the planning and development of plans to complete those projects within the client time scales and to the quality levels expected.
• Oversee and input client briefs accurately to optimise production.
• Liaise between the client and the production team leader to ensure all information is correctly interpreted both creative and timings.
• To uphold and represent the company daily, developing relationships with all relevant departments.