A multichannel communication solutions provider is on the search for a driven Client Services Manager to take ownership of own daily tasks, making sure all orders and queries are cleared and resolved wherever possible at the end of each day
This client is a company which builds long-lasting relationships by demonstrating best practice, so the selected candidate will prove a consistent dedication to ensuring excellence in customer service, ensuring they retain their market leading reputation in the supply of print management services.
You will manage relationships with key external stakeholders and will oversee the service delivered to your portfolio of key accounts. You will also work to implement and manage more effective processes for ensuring clients are adequately and consistently serviced. Your focus will always be to work on improving and maintaining the high level of service your clients receive, ensuring client retention and satisfaction. Internally, you will oversee a small but highly focused and busy team, acting as the escalation point for any client concerns.
We are looking for a charismatic leader with outstanding people management skills, who exhibits an aptitude to motivate and encourage team members to go above and beyond to meet production deadlines.
The ideal candidate will have proven work experience within the Print Arena with strong technical knowledge.
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-
Head of Packaging recruitment – Greg Nelson – firstname.lastname@example.org
Head of Print recruitment–Neil Pearson – email@example.com
Head Paper recruitment – Gary Young – firstname.lastname@example.org
Board level, account management and all levels of sales vacancies –
George Thompson – email@example.com
Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.